We pump Richmond tanks on hills, in valleys, and along rural roads outside the village wastewater area. A Richmond mailing address can still be on sewer, so confirm service with Town Water & Wastewater. The property permit should show the tank, pump, field, and replacement area.
Village sewer calls are not septic calls
For a connected village property, Richmond Water & Wastewater can confirm service and the owner can arrange plumbing help for the building side. For an outlying septic property, tell us the last pump date, tank access, system type, and symptoms. This keeps municipal inflow or lateral trouble from being sold as septic work.
Slope can separate the tank and field
On a hillside lot, the tank may be near the house while a pump sends effluent to a distant field along the contour. Find the permit before excavating or assuming the wettest low point is the field. A force main, electrical controls, and replacement area can cross portions of the property that show no visible tank features.
River-valley groundwater can mimic a failed field
Rain, snowmelt, and local groundwater can wet low ground. We check whether the wet area lines up with the permitted field, smells like sewage, or follows household use. We also read the tank and pump-chamber levels, keep trucks off soft ground, and move clean water away. Temporary high groundwater and a failed field need different fixes.
A mound alarm changes the service scope
Reduce water use when the high-water alarm activates. A routine tank pump-out may be due, but the chamber still needs testing for power, floats, pump output, check valve, frozen or blocked discharge, and downstream resistance. Ask whether the responding contractor handles both hauling and pump diagnostics.
Check sewer availability before designing a new field
Before designing a field near the village edge, check whether municipal connection is available. Outside the service area, a Vermont wastewater designer prepares the onsite plan and DEC Essex administers the state permit. Richmond handles zoning and utility decisions. We can report what we found in the system, but we cannot make the agency decision.